They wanted and took my money in exchange for a 'lifetime contract'. But that is irrelevant ! It does not matter what contract terms PureVPN offer currently - all that matters is what the terms of the contract were at the time that I entered into that deal with them. In addition, Stack Social point out that PureVPN do not currently offer a lifetime account. But would this be honoured in a few years time ? They no longer respond to my emails or service tickets (tickets 1718923 / 1814467), instead referring me to Stack Social, who in turn have offered my a license to a different product called Keep Solid VPN Unlimited - claiming that that will be a " free replacement, lifetime subscription with no additional charges or renewals". In December 2021 PureVPN flagged my account as expired. One such conversation was with their Mr Sam Sharp who held the post of Head of Corporate Affairs, and in an email he referred to my account as a " lifetime account". If I wanted 5 years then I would have paid for 5 years which was being offered at a lower price then lifetime.ĭuring my time with PureVPN I had several non-related support tickets with them.
Purevpn lifetime subscription review trial#
I bought my license in December 2016 after having a few months to trial their service, at the time the company were offering many durations, including 3 year, 5 year, and lifetime. Like other posters, I bought a lifetime license and PureVPN have now unilaterally decided to expire the account after exactly 5 years.
I am another customer where PureVPN are refusing to honour their lifetime commitment.
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